POSITION: Receptionist and Office Assistant
High School diploma or equivalent and at least one year of office assistant or secretarial experience or an equivalent combination of training and experience. Bachelor’s degree preferred.
Knowledge, Skills and Abilities:
The position requires the following knowledge, skill and ability to perform the job successfully:
- A love of high school sports is essential as well as knowledge of North Carolina geography as the nature of our business is high school sports and we work with high schools in each county across the entire state.
- General knowledge of high school athletics and office administration
- Ability to determine priorities and work independently.
- Knowledge of NCHSAA policies, procedures and regulations as they relate to reception, customer service and office support.
- Ability to effectively communicate information verbally and in writing to the organization, as a whole, individuals and outside entities.
- Ability to work under pressure with minimal supervision.
The individual(s) in this position will serve the NCHSAA in a part-time role, Monday through Friday, no more than 22.5 hours per week. The individual(s) in this position will serve the Association on one of two schedules, either 8:00 a.m. -12:30 p.m. (Schedule I) or 12:30-5:00 p.m. (Schedule II).
Reports To: Commissioner and Office Manager
Responsibilities and Duties:
The following duties are normal for this position and are not to be construed as exclusive or all-inclusive.
Answer the Association’s incoming calls in a reasonable time period and answer general questions regarding dates of events, clinics, championships, conferences for the NCHSAA, NCCA and NCADA, related events, or other general Association information, with confidence.
Quickly determine the nature of incoming calls and direct the caller to a specific staff member, if necessary, to handle the issue.
Direct callers to the correct organization, if not the NCHSAA (i.e. NCCA, NCADA, DPI, or other pertinent entity) and provide contact information at those otheorganizations including their telephone number, web address, and/or contact name.
Provide general information relative to NCHSAA event sites/venues, ticket prices, fax numbers for information transmission, and website direction with confidence.
Check incoming voicemail to the NCHSAA’s mainline and direct messages and information to staff as necessary.
Greet incoming visitors and inquire how they may be assisted.
Maintain a cheerful and upbeat attitude as this position is the first person encountered when visitors enter the building.
Screen any unsolicited drop-in visitors and be prepared to handle aggressive and insistent individuals.
Have the ability to lightly converse with visitors and make them feel welcome upon entering the building.
Assist NCHSAA staff as necessary with clerical needs or special projects that may arise.
Assist staff with loading/unloading materials and packages as necessary
Other duties as assigned.
Medium Work: Exerting up to fifty pounds of force occasionally, up to twenty pounds of force frequently, and up to ten pounds of force as needed to move objects.
Performance of this job will be evaluated in accordance with the provision of the NCHSAA policy manual and assessment instruction for administrative personnel.
This position is part-time as defined by the NCHSAA Employee Handbook and is not eligible to receive various NCHSAA benefits including but not limited to health insurance, disability insurance, dental insurance, or life insurance. As indicated by the NCHSAA Employee Handbook overtime will not be available for this position.
From the link below, submit a cover letter, resume and a list of five professional references. Reference information should include name, position, relationship to applicant, telephone number, and e-mail address.
Deadline for submission of applications: May 30, 2017
The NCHSAA is an Equal Opportunity Employer.
Email the Information Required to: firstname.lastname@example.org